Love2Shop.co.za Online Refunds, Returns and/or Exchanges

1. LOVE2SHOP.CO.ZA STORE REFUNDS, RETURNS AND/OR EXCHANGES

1.1. Products that are defective, or not defective ("change of heart") or not suitable for the purpose for which it was purchased may be returned to us at your cost within 1 month from the date of purchase for a refund or an exchange.

1.2. You may return any product in good condition at your nearest Love2Shop.co.za store for the refund or an exchange consideration provided that:

1.2.1. Present the original proof of purchase / online tax invoice at the store.

1.2.2. The product purchased is unused.

1.2.3. The product purchased is in its original packaging.

1.2.4. The product purchased is in a sellable condition.

1.3. Products that have been used, purposefully damaged, or tampered with cannot be refunded or exchanged.

1.4. All Refunds are processed through the selected service provider.

1.5. Refunds may take up to 10 working days to reflect in your bank account.

1.6. If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified.

1.7. No Cash or Credit Refunds are permitted.

1.8. In terms of industry standards, there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.

2. ONLINE ONLY PRODUCT REFUND, RETURN AND/OR EXCHANGE

2.1. Products that are defective, or not defective ("change of heart") or not suitable for the purpose for which it was purchased may be returned within 2 weeks from the date of purchase for a refund or an exchange. Arrangements will be made with the Logistics Company for collection, and the arrangement will be at your cost.

2.2. “Online Only” Products MAY NOT be returned in-store.

2.3. You may return your Online Only product for a refund or an exchange consideration provided that:

2.3.1. Present the original proof of purchase / online tax invoice at the store.

2.3.2. The product purchased is unused.

2.3.3. The product purchased is in its original packaging.

2.3.4. The product purchased is in a sellable condition.

2.4. If a return or exchange is required for an Online Only Product, please email the Love2Shop.co.za Online Support Team, Email us at find.us@love2shop.co.za. Kindly include your order number and reason for your exchange or return request.

2.5. A refund will only be processed once the third-party supplier has received the product and has inspected the product.

2.6. Products that have been used, purposefully damaged, or tampered with cannot be refunded or exchanged.

2.7. Love2Shop.co.za Stores do not process returns and refunds for Online Only Products and cannot be returned to any Love2Shop.co.za stores.

3. GENERAL ENQUIRIES

3.1. LiveHelp Enquiries:

We at Love2Shop.co.za Online believe in personal interaction; our LiveHelp consultants are therefore only available between 8 am and 5 pm Monday to Friday (Excluding public Holidays and weekends).

3.2. Other Enquiries:

You may contact us on our number on +27 788742721 to reach your closest Love2Shop.co.za Support Office.

3.3. Email Enquiries:

Email us at find.us@love2shop.co.za, and we will respond to all emails between 8 am and 5 pm Monday to Friday. (Excluding public Holidays and weekends).