Love2Shop Support Policy

Love2Shop Support Policy

At Love2Shop, we are committed to providing exceptional customer support to ensure your satisfaction with every purchase. Our Support Policy outlines the procedures and guidelines for various scenarios, including returns, exchanges, warranties, and support for digital products. Please review the following information carefully.

1. Returns Policy: We want you to be completely satisfied with your purchase from Love2Shop. If you are not satisfied, you can return the product to us under the following conditions:

The product is undamaged, unused, and in its original packaging with all labels and stickers intact.
All accessories and parts originally included with the product are returned.
Returns must be initiated within 30 days of delivery or collection.
Please note that certain exclusions apply, such as digital products, personalized items, and consumables.

2. Exchange Policy: Fashion and sportswear products can be exchanged for size or color variations, subject to availability. Unboxed Deals or used products can only be exchanged for the same type if available. We will facilitate the exchange process at no additional charge.

3. Incorrect or Damaged Product: If you receive an incorrect or damaged product, please notify us within 7 days of delivery or collection. We will arrange for the return and either replace the product or credit your account, depending on your preference.

4. Defective Products: Love2Shop strives to deliver high-quality products free from defects. If you encounter any issues with a product, please refer to our Standard Warranty and Extended Supplier Warranty policies for repair, replacement, or credit options within the specified timeframes.

5. Online Course Code Returns: Returns for Online Course Codes are handled differently due to their digital nature. Defective codes are eligible for replacement or refund within 6 months of purchase.

6. Bundle Returns: Bundle returns are subject to specific conditions depending on whether they are Bundle Deals or Pre-packed Bundles. Please refer to our Support Policy for detailed guidelines.

7. Charges and Refunds: Failure to return all components may affect refunds. Love2Shop reserves the right to refuse returns that do not comply with our Policy. Refunds are processed to the original payment method.

8. Additional Information:

For items covered under manufacturer warranties, customers are advised to contact the supplier directly for support.
Gift Vouchers and Coupons are subject to specific refund policies outlined in our Support Policy.
Please ensure that all return requests are initiated through our website for efficient processing.

We are dedicated to providing prompt and effective support to address any concerns or issues you may have. If you require assistance or have any questions regarding our Support Policy, please don't hesitate to contact our customer support team. Thank you for choosing Love2Shop for your online shopping needs.

Love2Shop Support Policy

Please review the following information carefully.

1. Returns Policy: We want you to be completely satisfied with your purchase from Love2Shop. If you are not satisfied, you can return the product to us under the following conditions:

The product is undamaged, unused, and in its original packaging with all labels and stickers intact.
All accessories and parts originally included with the product are returned.
Returns must be initiated within 30 days of delivery or collection.
Please note that certain exclusions apply, such as digital products, personalized items, and consumables.

6. Bundle Returns: Bundle returns are subject to specific conditions depending on whether they are Bundle Deals or Pre-packed Bundles. Please refer to our Support Policy for detailed guidelines.

8. Additional Information:

For items covered under manufacturer warranties, customers are advised to contact the supplier directly for support.
Gift Vouchers and Coupons are subject to specific refund policies outlined in our Support Policy.
Please ensure that all return requests are initiated through our website for efficient processing.